They provided the instructions of how to get the “System Summary” and export it. They answer back two hours after asking for this: “ Could you please let us know your hardware configuration?”. They answered back to me the next day telling me this: “Let’s try to restore from backup” to which I answered that I had already reinstalled Luminar Neo. Now it was time to call for HELP! Asked for helpĪfter the steps and attempts described above, I decided to open a ticket with the Skylum support team. Tested Lightroom and Photoshop: Both programs worked fine, but when opening Luminar Neo as a plugin the computer crashed!! I will not bore you with my frustration and attempts in trying to fix it by my own, but I will share below the things I did trying to find the root cause to fix it: Now I was worried about the problem and surprised because it was working just fine a few hours ago. I started to receive “not enough ram” messages from Windows, the processor fan was running like crazy, and the overall performance of the PC was diminished. Problems started if I had Photoshop or LR opened at the same time as Luminar Neo. Both softwares worked fine alone or interacting with each other. I then decided to test Photoshop and Lightroom to see how they behave. The program started to suddenly quit and/or restart by itself and none of the edits were recorded. I tried to fix it by closing and opening Luminar Neo, and guess what, it got even worse. When the PC restarted and I opened the program again, the issue got worse. I said to myself, don’t panic, a simple computer restart will help. Also, the AI features took forever to complete, and, in most cases, there were not applied. Basically, when I stared editing a photograph and I tried to move a slider it was sluggish and lagged a lot. In this section I will describe the problem. I have a PC running Windows 11Pro, 16GB of RAM, 550GB SSD Ryzen 3 3200G Processor with integrated graphics.
#Luminar neo 2 software
Even when running the screen capture software and other tools I use to make my videos, the program ran perfectly fine. Out of the blue I noticed that the program was running extremely slow, behaved strange and that something wasn’t right. A few days ago, I started preparing the content for my next video tutorial, I selected the photograph to edit, crafted the workflow in paper, established the recording timing and structure, and opened Luminar Neo as I always do.
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